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Cover Letters For Customer Service Agent

Just as a professional appearance is important when interviewing for a job, a professional cover letter is generally necessary to land that interview in the first place. A well-written and highly customized cover letter can attract attention for all the right reasons, so refer to our customer service representative cover letter and these associated tips as you draft yours.

  • Do stick to the truth. It can prove tempting to embellish your accomplishments to make yourself sound more appealing, but doing so will more than likely come back to haunt you.
  • Don’t include a lot of information about previous experience that is not directly related to the position you seek. For example, you don’t need to discuss your background in technical writing if you are seeking a customer service-related position.
  • Do proofread. As obvious as it may sound, it might surprise you how many people do not take the time for this critical step.
  • Don’t rely on generic, canned language. Sure, you might be “great with people,” but most people looking for customer service positions probably are. Instead, say something like, “I can maintain my cool in high-stress situations and help others do the same.”

Customer Service Representative Advice

Interested in working as a customer service representative? Your cover letter could make the all the difference. Our customer service representative-specific cover letter examples will help you focus your resume on the skills and experience employers are looking for. Use these cover letter examples to highlight your customer service talents to potential employers. Click on any of the samples to start building your winning cover letter, and get ready to take the next step in your career!

Cover Letter Tips for Customer Service Representative

Looking for jobs as a Customer Service Representative, just as in other industries, can initially seem like a harrowing task. However, it can be tamed by proper preparation and taking the right actions. The following pointers can give your job search a boost.

1. Research prospective employers to uncover valuable information about their needs, hiring processes and company cultures. These details could help you tailor your applications and make a more effective case that you’re the person a company’s been seeking.

2. Take assessments to identify your skills and interests. Knowing what you want and what you can do are invaluable to finding a good fit with an employer.

3. Be mindful of your social-media exposure. Modern employers will look you up on the Internet. You want to make sure what they find paints you in a positive light. Bolster your online presence and remove potentially damaging pictures and posts.

4. Network like your life depends on it. Your circles of friends, colleagues and family members could be crucial to your success. They may be able to offer valuable contacts or leads on jobs as a Customer Service Representative you may not have found on your own.

5. Follow up tenaciously. You should check back with a prospective employer on a regular basis until you get a firm no or get the job. Don’t call every day, but try not to let more than a few days to a week pass without contact.

Customer Service Representative Job Seeking Tips

A quality cover letter can open doors for you. Regardless of the industry or job, there are some universal traits shared by good cover letters. Here are some helpful pointers.

1. Format your job listings to put the most important information up front. This order is generally preferred – title/position, employer, employer location, employment dates.

2. Don’t be shy about your achievements. A basic list of job duties and responsibilities is much less informative to a hiring manager than a record of career accomplishment.

3. Provide a strong focus. Employers are often overwhelmed with the number of applications they receive, so they don’t have time to waste on cover letters filled with fluff and unimportant details. Make sure you get to the point with a streamlined approach that succinctly shows your objectives and strengths.

4. Be completely honest. When looking for jobs as a Customer Service Representative, it may be tempting to embellish your background a bit, but doing so could be detrimental. You should assume everything you put on your cover letter will be verified.

5. Proofread your document carefully. You don’t want grammar and spelling errors to cast doubt on your work ethic and attention to detail.

When applying for a customer service representative position, it is important to keep your documents sharp, professional, and genuine. By looking to our customer service representative cover letter example, as well as a few do’s and don’ts, you can begin your application process with confidence.

  • Do try using a headline that briefly describes why you are an ideal candidate for the position. An alternative to traditional cover letters, headlines can quickly attract the attention of employers and radiate poise in a field that requires customer relations.
  • Don’t start with your name. When you have begun the introduction to your letter, it isn’t necessary to repeat information that is already given in your resume.
  • Do, however, acknowledge the name of the hiring manager you what it is. By doing so, you are showing that you can interact with individuals (and customers) directly and engagingly. If the you don’t know the manager’s name, try a phrase such as “Dear Hiring Committee.”
  • Don’t forget to proofread. In the world of customer service, helping clients means you have an eye for catching issues with sales and accounts. Let your writing reflect those skills.

Customer Service Representative Advice

A customer service representative in a retail environment needs experience in retail sales, strong customer service skills, a desire to succeed–and a great cover letter. We’ve created the cover letter examples below as models to help you build a cover letter that will grab hiring managers’ attention quickly. Just use these cover letter examples as a starting point, and edit the pre-written text to fit your background. Get started today and get the customer service representative job you want faster!

Cover Letter Tips for Customer Service Representative

If you’re looking for jobs as a Customer Service Representative, it’s important that you put the right set of job seeking skills to work. The following tips should help keep you on track during this important time.

1. Stay positive. Keeping a positive outlook will help keep things in perspective and remind you that your unemployment is only temporary. You can always find part time work to alleviate any financial stress.

2. Keep an open mind. While you may have had your sights set on a particular position or industry, remember to stay open to as many options as possible. This will allow more opportunities to flow your way.

3. Set goals for yourself. Setting goals that can be accomplished on a weekly or even daily basis is the best way to maximize both time and productivity. For instance, you can try sending out a certain number of cover letters per week.

4. Connect with your network. Don’t hesitate to reach out to personal or professional contacts that could offer insight into the current job market. Their advice will be welcome, and you never know where your next lead could come from.

5. Make use of social media. Use Facebook, Twitter, and LinkedIn to expand your network. These sites are also used by potential employers to access your professional profile.

Customer Service Representative Job Seeking Tips

When it comes to finding jobs as a Customer Service Representative, your cover letter is your calling card. Be sure your cover letter makes a solid first impression by following the tips below.

1. Don’t exceed two pages. With the exception of doctors and academics using curricula vitae (CVs), there’s no need to write more than two pages. Keep your cover letter writing relevant and concise.

2. Do align the text flush left and make use of bullet points. These two formatting tips will immediately improve the readability of your writing.

3. Don’t rely on generic language. If you’re trying to describe your unique professional experience, overly used phrases such as “hard working” and “team player” won’t help much.

4. Use a “Summary of Skills” section to introduce your work history section. This offers your reader an overview of your professional qualifications.

5. Do list your work history in the following recommended order: title of position, employer, city and state of employer, and employment dates.

Sample Customer Service Cover Letter

If you're hoping to land an interview for a customer service job, you need a cover letter that's specifically geared toward your industry and the job listing in question. A good cover letter that hooks the hiring manager's attention and demonstrates the value you'd bring to the role is essential if you want to get that interview and ultimately, the job.

What a Customer Service Cover Letter Should Include

A cover letter for a customer service job should have all the usual elements of a good cover letter, including:

  • Contact information: your name, address, phone number, email address, and so on.
  • A salutation: Ideally, follow your greeting with the name of a contact at the company – either the hiring manager or a representative from human resources. If you do not have a contact, you can leave off of the salutation, or include a general one, such as "To Whom It May Concern." 
  • The cover letter body, including a grabby first paragraph that draws the reader in and hooks them with your skills and experience, and supporting paragraphs that show that you know what the company is looking for and that you can provide it.
  • A closing paragraph, summarizing your skills and how you'd use them to solve the company's problems and contribute to its success. 
  • A closer, e.g., "sincerely" or "best regards." Here's more information on how to close a cover letter, with examples. 

Of course, a cover letter for a customer service position should demonstrate your specific customer service-related skills and experience.

You're trying not only to get the hiring manager's attention but indicate that you understand what is required for the role.

You'll want to highlight soft skills like listening, conflict resolution, empathy, and depersonalization (i.e., the ability to provide caring customer service while not telling the customer your life story).

Hard skills like software programs specific to the job are also valuable.

Here's a customer service skills list to get you started brainstorming. If you have even a little bit of experience in the industry, you might be surprised how many of these hard and soft skills should be on your resume and in your cover letter – and aren't. Now is not the time for modesty, so go ahead and toot your own horn.

Customer Service Cover Letter Sample

The following is an example of a cover letter for a customer service position. Also see below for more cover letter samples, and tips for emailing a cover letter and resume.

Your Name
Your Address
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Your Email

Date

Dear Hiring Manager,

In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.

Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.

I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely,

Your Signature (hard copy letter)

Your Typed Name

How to Send an Email Cover Letter

If you're sending your cover letter via email, list your name and the job title in the subject line of the email message. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the salutation.

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